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How People and Business Efficiency Drive Innovation and Differentiation

Christopher Luise  (Group President, New Charter Technologies)

Peter Melby  (CEO, New Charter Technologies)

Date: Wednesday, September 18

Time: 10:25 am - 11:00 am

Pass Type: Summit Pass

Session Type: Conference / Workshop

Track: Business Success (Front Runner Workshop)

Vault Recording: TBD

In this session, attendees will learn how to run their managed services organizations more efficiently by adopting some of the Front Runner techniques pioneered by New Charter. This session will focus on people and business efficiency, allowing channel partners to measure their processes and actions against best-in-class companies so they can achieve higher performance. This immersive session will provide actionable strategies to embrace innovation and navigate the complexities of change. Attendees will discover how AI and RPA can revolutionize their service offerings and learn how to cultivate a culture of innovation — which is crucial to success. Gain insights into how to increase profitability by preparing personnel for the technology and processes of the future with a people-centric investment strategy that results in increased engagement and efficiency.

All attendees will have an exclusive opportunity to use New Charter’s Front Runner Maturity Model assessment to obtain comprehensive insights into their business operations and identify areas for growth. This tool goes beyond financial metrics, offering a deeper understanding of a business' strengths and potential.