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Aligning Business Strategies with Client Needs

Mitch Morgan  (Founder and Executive Chairman, New Charter Technologies)

Peter Melby  (CEO, New Charter Technologies)

Date: Wednesday, September 18

Time: 11:00 am - 11:30 am

Pass Type: Summit Pass

Session Type: Conference / Workshop

Track: Business Success (Front Runner Workshop)

Vault Recording: TBD

In this session, attendees will learn how to run their managed services organizations more efficiently by adopting some of the Front Runner techniques pioneered by New Charter. Discover how to innovate and meet the ever-changing needs of your clients, focusing on two key pillars: growth and client experience. Providing a positive and successful client experience goes beyond surface-level interactions — it's about being involved in all stages of the client journey. Gain valuable insights drawn from New Charter’s extensive client base of more than 4,000 clients across 20 industries in North America. Presenters will excerpt New Charter VisionCast surveys and real client interviews to share how businesses are redefining their strategies in areas such as collaboration, productivity, data and business intelligence, cybersecurity,and business modernization.

All attendees will have an exclusive opportunity to use the Front Runner Maturity Model assessment, developed by New Charter to benchmark best practices to gain strategies for improvement and insights to enhance your business's maturity and growth.